Excellence in Customer Services

Innovation in Telephone Sales – Customer Care as a profit source!

Ask yourself the following questions and if you can’t say YES to all of them then your Sales Team needs to brush up on their skills!

• Do your telesales staff display enthusiasm?
• How fresh are they in their sales approach?
• Have they missed something ‘great’ about your business?
• Do they have the essential product and industry knowledge?
• Do they have a competitive attitude?
• Do they have the core skills – to question, listen, clear messaging and writing?

What are the good habits and behaviours of a good telesales person?

• How do they structure and plan their day?
• What is their desire to cold call?
• What are their sales results and priorities like?

Did you know your company is eligible for Training Funding of £1,000?

T: 0845 555 1030